Bill Pay FAQs

Only scheduled payments can be canceled. If the payment has been processed or sent to the payee, it cannot be canceled.

Only accounts that are eligible to act as Pay From accounts appear for selection.

1. Log in to Online Banking
2. Through Personal Online Banking: Click "Bill Pay" then "Add a payee" then follow the steps on the screen.
3. Most large companies can be added by searching the name. Select the correct company, fill in the required information and click "Save New Payee".
4. If your Payee is not listed, you can add them manually. Instead of searching, select “or click here to add a payee manually” and fill in the required information. The system will compare the address you entered with post office records and ask you to verify.