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Social Media Policy & Community Guidelines

These guidelines direct all of Ameris Bank's social media activities on various platforms.


Reviewed: September 2022

What You Should Know


I. SOCIAL MEDIA OVERVIEW
Ameris Bancorp, subsidiaries and affiliates provide experiences on social media properties such as, but not limited to Facebook®, Twitter®, LinkedIn® YouTube® and Instagram® as well as third party social media aggregators. The properties enable online sharing and collaboration among users who have registered to use them. Any content you post, such as pictures, information, opinions, or any personal information that you make available to other participants on these social properties, is subject to the Terms of Use and Privacy Policies of those properties. Please refer to those Privacy Policies to better understand your rights and obligations with regard to such content. Because banking is such a highly regulated industry, Ameris Bancorp, subsidiaries and affiliates must follow the rules and policies outlined within this Social Media Policy and Community Guidelines. 

Never disclose any financial information or other personally identifiable information (PII) on any of the Ameris Bancorp, subsidiaries and affiliates social media properties, whether public facing or via direct message. Ameris Bancorp, subsidiaries and affiliates will never ask for your Social Security number, account information, passwords or PINs via Facebook®, Twitter®, LinkedIn®, YouTube®, or any other Ameris Bancorp, subsidiaries and affiliates social media property. We are not responsible for the privacy and security policies or practices of the social media channels where we are present, and you should review the individual policies for each social media platform. 

II. IDEA AND PHOTOGRAPH SUBMISSION POLICY AND STANDARDS
Ameris Bancorp, subsidiaries and affiliates, and their associates do not accept or consider unsolicited ideas, including ideas for new or improved products, processes or technologies, product enhancements, advertising and marketing campaigns, promotions or new product names. Please do not send any original materials, suggestions or other items. This position and policy is held to avoid potential misunderstandings or disputes when Ameris Bancorp’s, subsidiaries’ and affiliates’ products or marketing efforts might seem similar to ideas submitted to the Bank. If, despite our request not to send us your ideas and photographs, you still do, then regardless of what your communication states, the following terms shall apply to your idea and photograph submission. 

A. TERMS OF IDEA SUBMISSION
You agree that: (a) your ideas and photographs will automatically become the property of Ameris Bancorp, subsidiaries and affiliates, without compensation to you, (b) Ameris Bancorp, subsidiaries and affiliates can use the ideas and photographs for any purpose and in any way, and (c) any information or photographs you provide will be considered non-confidential.

III. AMERIS BANCORP’S, SUBSIDIARIES’ AND AFFILIATES’ ASSOCIATION WITH SOCIAL MEDIA PLATFORMS
Facebook®, Twitter®, LinkedIn®, YouTube®, Instagram® and all other social media properties we participate in, are all third-party sites unaffiliated with Ameris Bancorp, subsidiaries and affiliates. Ameris Bancorp, subsidiaries and affiliates are not responsible for the privacy or security policies or practices on any of the third-party websites that Ameris Bank may link to. You should review the privacy and security practices of all such third-party websites. 

As a fan or follower of Ameris Bancorp, subsidiaries and affiliates managed social media properties, you consent to receive news, company information, advertisements and other dissemination of information that we think our fans, followers, and viewers will find useful. If at any time you wish to no longer receive information via Ameris Bancorp, subsidiaries and affiliates social media properties, you may utilize the platform’s privacy settings to un-follow and un-friend. Ameris Bancorp, subsidiaries and affiliates participation on social media properties is not an effort to socialize information, ideas, and pictures. If you send us ideas or pictures, we own them, and you will not receive compensation. For additional information, please reference section II titled Idea and Photograph Submission Policy and Standards. 

IV. PUBLIC USAGE
The Ameris Bancorp, subsidiaries and affiliates social media properties are all public, which means that anyone can see your posts and comments on these social media properties. Additionally, your posts and comments may even show up in search-engine results (like on Google or Bing). While we want to foster healthy discussion, we may occasionally hide or remove posts and comments that don't fit with our community banking philosophy and guidelines. 
 

When you visit, post, comment or message any of the Ameris Bancorp, subsidiaries and affiliates social media properties, we respectfully ask that you follow the below guidelines:

  • Stay on topic
  • Use common courtesy and be respectful of others 
  • Submit your own original content, and avoid content that you know to be fraudulent 
  • Do not post someone else's copyrighted work unless you have permission 
  • Never post personal, identifying, or confidential information 
  • Do not use this site to communicate or ask questions specific to your personal account or loan information
  • Do not post any content which is abusive, offensive or inflammatory
Ameris Bancorp, subsidiaries and affiliates are unable to service account-specific requests directly through social media properties. If you are a customer with a specific question about an account or loan, please log into your Online Banking by visiting amerisbank.com, send a contact request via the Contact Us page on amerisbank.com, call our Customer Care Center at 866.616.6020, or visit your local Ameris Bank location to speak with a Banker in person. 

Because the Ameris Bancorp, subsidiaries and affiliates social media properties are public pages, and anyone can participate, we cannot be responsible for views expressed other than our own. 

Ameris Bancorp, subsidiaries and affiliates will post photographs and/or videos taken at bank-sponsored and/or local events to the Ameris Bancorp, subsidiaries and affiliates social media properties. Ameris Bancorp, subsidiaries and affiliates may tag, reference, or acknowledge individuals or organizations in the photos or videos that are posted as it applies and when deemed appropriate. If another individual tags you in a photograph, you can un-tag yourself from the photograph(s) at any time. To request an image be removed from any of the Ameris Bancorp, subsidiaries and affiliates Social Media platforms, email [email protected] specifying the photo you would like removed, the channel the photo resides on, your contact information, and the reason for removal. Ameris Bancorp, subsidiaries and affiliates will review and consider your request to remove the photograph, but the submission of this request does not guarantee that the photograph will be removed. 

Ameris Bancorp, subsidiaries and affiliates employees may be featured in any photo, video or mention without notification unless they have filled out the Ameris Bancorp, subsidiaries and affiliates Photo Release Opt-Out Form. All other individuals featured in photos on social media who are not employed by Ameris Bancorp, subsidiaries and affiliates will be asked to sign a Photo Release form acknowledging their permission to be used on Ameris Bancorp, subsidiaries and affiliates social media platforms.

V. MODERATION POLICIES
The Ameris Bancorp, subsidiaries and affiliates social media properties are all moderated by Ameris Bank employees. We'll make every effort to respond in a timely manner; however, we can't guarantee that we'll reply to every comment. All comments and posts will be reviewed to ensure that they comply with our policies. We reserve the right to hide or delete comments or posts that we deem abusive, inflammatory, inappropriate or violate these guidelines.

Do not post or transmit material you do not have the right to post or transmit under law (such as copyright, trade secret or securities) or due to your personal contractual or fiduciary relationships. The Ameris Bancorp, subsidiaries and affiliates social media properties may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy. 

Ameris Bancorp, subsidiaries and affiliates reserve the right to block or ban any user from any of our social media properties without prior written notice or consent for violations of community policies. Any comment(s) posted which we deem to be criminal in nature or instigates or implies violence towards oneself or another may be reported to the proper authorities. 

The Ameris Bancorp, subsidiaries and affiliates social media properties are not to be used to report phishing or criminal activity. Suspicious emails or social media posts related to any of our social media channels should be forwarded to [email protected]. If you would like to make a report, please call our Customer Contact Center at 866.616.6020 and a representative can assist you. 

The Ameris Bancorp, subsidiaries and affiliates social media properties are places for conversations between and among individuals and Ameris Bancorp, subsidiaries and affiliates, and these platforms are not a substitute channel for services or general questions. Please visit Ameris Bancorp, subsidiaries and affiliates website or location for more information on specific products and services. 

VI. COMMENT AND POSTING POLICY 
We expect conversations to follow the rules of polite discourse and we ask that participants treat each other, as well as our employees, with respect. 
 

Ameris Bancorp, subsidiaries and affiliates may hide or delete comments or posts by or block users who do the following:

  • Use profane, obscene, inappropriate, disruptive language and/or unrelated comments
  • Use indecent, sexually explicit or pornographic material of any kind (including masked profanity where symbols, initials, intentional misspellings or other characters are used to suggest profane language)
  • Exhibit threats, personal attacks, abusive, defamatory, derogatory, or inflammatory language, or stalking or harassment of any individual, entity, or organization
  • Use discriminatory or that which contains hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, or disability
  • Make false, inaccurate, libelous, or otherwise misleading claims any way
  • Post spam, or containing or linking to any kind of virus, malware, spyware, or similar program that could cause harm to a user's computer

For the benefit of robust discussion, we ask that comments remain on-topic. This means that comments should relate to the topic that is being discussed within that wall post. While we welcome reasonable critiques, we may delete negative comments about Ameris Bancorp, subsidiaries and affiliates and/or our competitors that aren't relevant and don't add to the overall experience. 

We may delete comments that we deem to be off-topic, including solicitations. In addition, we may also remove identical posts by the same user or multiple users (a group of people sending identical messages or one person submitting under different aliases). In the case of identical posts, we will leave the first submission and delete the duplicates.

VII. COPYRIGHT AND INTELLECTUAL PROPERTY POLICIES 
Infringement on any party's copyright, patent, trademark, trade secret, intellectual property, or other proprietary rights, or right of publicity or privacy is strictly prohibited and is your sole responsibility. By submitting any content to the Ameris Bancorp, subsidiaries and affiliates social media properties, you warrant and represent that you are the copyright owner of the content or that the copyright owner of the content has granted you permission to use such content consistent with the manner and purpose of your use. Using the social media properties to distribute unauthorized copies of copyrighted material, including photos, artwork, text, recordings, designs, computer programs, or derivative works of such programs is strictly prohibited 
and subject to removal. By posting comments, posts, tagged photos, videos, ideas, or any other content on the Ameris Bancorp, subsidiaries and affiliates social media properties, you are granting Ameris Bancorp, subsidiaries and affiliates nonexclusive, worldwide rights to republish, redistribute, or otherwise use this content in perpetuity in any way we see fit. This includes, but is not limited to, marketing and advertising materials. 

VIII. THIRD PARTY SITES
Ameris Bank may occasionally post links to third-party sites when we think you'll find the information helpful. Ameris Bancorp, subsidiaries and affiliates may also use third party sites to aggregate social media feeds to enhance your experience on Ameris Bancorp, subsidiaries and affiliates websites. However, please note that this does not in any way constitute an official endorsement of the site or company. If Ameris Bancorp, subsidiaries and affiliates establish an advertising relationship, we will do our best to identify and disclose any relationships that Ameris Bancorp, subsidiaries and affiliates may have with a site or company. 

IX. PRIVACY AND SECURITY PRACTICES
With respect to content collected and shared through the Ameris Bancorp, subsidiaries and affiliates social media properties, Ameris Bancorp, subsidiaries and affiliates follows the privacy policy already established by each individual social media platform. When you visit Ameris Bancorp, subsidiaries and affiliates social media properties, you are also subject to the Terms and Conditions of Ameris Bank’s Online Privacy Policy and general terms of use. To protect your privacy and the privacy of others, please do not include personally identifiable information such as Social Security numbers, account numbers, phone numbers or email addresses in any comment or post. If you do include personally identifiable information in your comment, your comment or post may be deleted. 

X. MEDIA INQUIRIES
If you are a member of the media, please visit the newsroom section of amerisbank.com at newsroom.amerisbank.com for more information and press contacts. 

XI. UPDATES TO THIS POLICY
This Social Media Policy and Community Guidelines is subject to change. Please review it periodically. If we make changes to the Social Media Policy and Community Guidelines, we will revise the “Last Updated” date at the top of this Policy. Any 
changes to this Policy will become effective when we post the revised Policy on the Site. Your use of the Site following these changes means that you accept the revised Policy