Consumer Online Banking disclosure
What You Should Know
Thank you for choosing to use Consumer Online Banking. This Consumer Online Banking Disclosure (the “Agreement”) details your responsibilities as a user of Consumer Online Banking services and other information of interest to you. You may not enroll for Consumer Online Banking services (“Online Banking”) without consenting to the terms of this agreement. In this agreement the following words have the definitions listed below:
- “Account” and/or “Accounts” means your deposit accounts at Ameris Bank (including your checking, savings, and Money Market accounts), your loan accounts, and other of your bank accounts accessed using Online Banking.
- “You” or “your” refers to the person(s) subscribing to or using Online Banking.
- “We”, “Bank”, “us” or “our” refers to Ameris Bank and any agent, designee, or assignee Bank may, in its sole discretion, involve in the provision of Online Banking.
This Agreement is in addition to any agreement (including related fee schedules and disclosures) governing any Ameris Bank account (“Deposit Account agreement”). For example, if you have an Ameris Bank checking account within your subscription to Online Banking, your use of Online Banking does not affect the terms and conditions of the Deposit Account Agreement for your checking account. You should review each Deposit Account Agreement for any applicable fees, limitations on the number of transactions you can make, and other terms or conditions that might impact your use of Online Banking. In the event of a conflict between this Agreement and any Deposit Account Agreement, the terms of the Deposit Account Agreement will apply, unless otherwise provided in this Agreement.
1. Online Banking Functions. You agree to use your User ID and Password to perform the Services described below and in subsequent sections of this Agreement:
a) To transfer funds between your designated consumer checking, savings, and Money Market Accounts at Bank.
b) To transfer funds from any deposit account enrolled in Online Banking to your designated loan or other credit account(s) at bank.
c) To receive balance, activity, statements and certain other information on selected Accounts owned by you.
d) To search, sort, or filter account history.
e) To communicate with Bank via secure e-mail (Message Center) for the purpose of Account inquiries, maintenance and/or problem resolution issues, and to request information on certain Bank products and/or services.
f) To set User-defined alerts on accounts based on preset parameters including but not limited to minimum or maximum balance thresholds, specific check clearing or upcoming CD maturity. Alerts will be posted to your secure Message Center or you may also select to have alerts sent to your external e-mail address and/or phone number via SMS text message.
g) To stop payment on a check. Stop payments may be requested on-line for checks. To stop payment on a Preauthorized Payment, see section 9. We will charge you for each stop payment order you give. Please see your account fee schedule for the stop payment amount.
2. Electronic Agreement. You are agreeing to enter into this Online Banking Service Agreement electronically. By your electronic agreement, you consent to all terms and conditions governing use of the Service as set forth in this Agreement.
3. Electronic Records Disclosure. To enroll for Online Banking, you must agree to receive certain information and disclosures electronically prior to enrollment. You have the right to withdraw consent to receiving information electronically by making written request to Ameris Bank, Attn: Electronic Banking Dept, PO Box 105075, Atlanta, GA, 30348. If you withdraw consent to receive information electronically, you will not be able to use Online Banking. The following information may be provided by electronic communication:
a) Consumer Online Banking Disclosure
c) Notices of changes to any of the agreements listed above
d) Balance, Activity, and other information on accounts
e) Inquiries or notices about transactions made using Online Banking and/or Bill Pay
f) Inquiries or notices concerning resolution of any claimed error on your periodic statements
g) Any notice, record or other type of information provided in connection with your accounts or the Service, such as account disclosures, change-in-terms notices, fee schedules, transaction notices and alerts, account status notices, service messages, and any other type of notice. A Notice may be provided as a separate electronic document or may be included in an electronic account statement. An electronic Notice sent to any account owner shall be deemed sent to, and received by, all account owners on the day we send it.
h) We reserve the right to send a Notice in paper format by postal mail.
i) To obtain a free copy of any of the Agreements or Disclosures in paper form: (a) print the agreements or documents from the screen during enrollment; (b) go to www.amerisbank.com and print the document; (c) send a written request to Ameris Bank at the address listed above, listing the specific documents requested; or, (d) come to any Ameris Bank office and request a specific document.
j) This consent applies to any and all accounts you access through Online Banking and to any and all accounts you apply for using Online Banking. This consent also applies to any Stop Payments you initiate online.
4. Computer Requirements. In order to use Online Banking, you must have the following: personal computer (PC) or Macintosh computer with a secure Web Browser with 128 bit encryption and Java Script enabled and Internet access through an Internet Service Provider (ISP). We support most current commercially accepted browsers. Bank may upgrade service provided from time to time. Should any of these upgrades impair your ability to use Online Banking, you have the option of withdrawing from Online Banking.
5. Password. During on-line enrollment you will enter a Password you will use to obtain secure access to Online Banking. To help safeguard your security, you should change your password regularly. You authorize us to follow any instructions you or your authorized agent enters through Online Banking using your Password. Because your Password can be used to access your Account information and to transfer money, you should treat your Password with the same degree of care and secrecy that you use to protect your automated teller machine (ATM) card, personal identification number (PIN) or other sensitive personal financial data. You agree not to give your Password, or make it available, to any person not authorized to access your Accounts. No Bank employee or company affiliated with Bank will contact you to request your Service password. If you are contacted by anyone requesting your Password please contact us immediately.
6. Accounts Linked to Online Banking. When you enroll for Online Banking we will link all of your eligible accounts. If you want to limit the accounts linked or the activity level assigned to the accounts, Please call us or visit your local branch. The terms and conditions of your respective Account agreement(s) with us will also govern your Account relationship(s) with us.
7. Balance Inquiries and Transfers. You may use Online Banking to check the balance of your Accounts and to transfer funds among your designated Accounts. You must first sign on to Online Banking using your Password to obtain Internet access to Bank. Transfers between accounts at Bank may be scheduled for 1) immediate transfer, 2) single scheduled future date, or 3) automatic recurrence on a scheduled date. Account balances will be current as of the date and time you sign on to Online Banking. The balance shown may include deposits still subject to verification by us. The balance shown also may differ from your records because it may not include deposits in progress, check card authorizations, outstanding checks, or other withdrawals, payments or charges. Funds transfers will be made available in accordance with Bank’s policy (see Bank’s Funds Availability Disclosure). If there are insufficient funds in an Account from which you are requesting a funds transfer, the transfer will not be performed.
8 Financial Institution’s Liability. We will process and complete all transfers properly initiated through Online Banking in accordance with the terms of this Agreement. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable if:
a) Through no fault of ours, you do not have enough money in your Account to make the transfer.
b) The transfer would go over the credit limit on your overdraft line.
c) The Internet connection was not working properly and you knew about the breakdown when you started the transfer
d) Circumstances beyond our control (such as fire, flood, or delay in U.S. Mail) prevent the transfer, despite reasonable precautions we have taken
e) The Service or your PC or modem is not working properly and you knew about the malfunction when you started the transfer
f) There may be other exceptions stated in our agreement with you.
9. Documentation. All payments and funds transfers made through Online Banking will appear on your periodic Account statement(s). The transaction type, payment amount, and transaction date will be reflected for each payment made through Online Banking. Additional documentation:
a. Preauthorized Credits – if you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you may call us at 866-616-6020 or use Online Banking to find out whether the deposit has been made.
b. Periodic Statement-
i. You will receive a monthly checking and money market account statement from us.
ii. If your account is subject to receiving a statement less frequently than monthly, then you will continue to receive your statement on that cycle, unless there are EFT transactions, in which case you will receive a monthly statement. In any case, you will receive your statement at least quarterly.
10. Preauthorized Payments
a) Right to stop payment and procedure for doing so- If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here’s how: Call us at 866-616-6020 or write us at the address shown in number 16 below, in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. We will charge you for each stop payment order you give. You can also place a stop payment in Online Banking by navigating to the Customer Service section and choosing Stop Check. Please see the Miscellaneous Services Pricing Guide for the stop payment fee.
b) Notice of varying payment amounts or dates- If the regular payments vary in amount or the date of payment due, the payee should advise 10 days in advance prior to the item being debited, how much the current payment will be debited for and/or the new date for the payment to be debited.
c) Liability for failure to stop payment of preauthorized transfer- If you order us to stop one of these payments three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
11. Use of External E-mail Address. An external E-mail address is required for Online Banking. We will send you any account alerts you schedule to the external E-mail address you enter. Please enter E-mail address information accurately. Do not send private account information especially account number, password or personal information through external E-mail.
12. Fees. Online Banking for consumer accounts is a free service. In addition, any other fees shown in the Deposit Account Agreement, Truth in Savings Disclosures, or the Bank’s Miscellaneous Services Pricing Guide may apply including overdraft charges and withdrawal fees for accounts subject to transaction limitations. Fees are reviewed periodically and are subject to change. You will be notified of any increase in fees at least thirty (30) days prior to the change taking effect.
13. Equipment. Except as provided herein, we are not responsible for any loss, damage or injury whatsoever resulting from:
a) An interruption in your electrical power or telephone service;
b) A disconnection of your telephone line by your local telephone company or from deficiencies in your line quality; or
c) A defect or malfunction of your PC, modem or telephone line.
d) We are not responsible for any services relating to your PC other than those specified in this Agreement.
14. Business Days. For purpose of these disclosures, our business days are Monday through Friday, except bank holidays. The Service is available 24 hours a day, seven days a week, except during maintenance periods.
15. Your Liability for Unauthorized Transfers. Tell us AT ONCE if you believe your access code has been lost or stolen. Calling us is the best way of keeping your possible losses down. You could lose all the money in your account plus your maximum overdraft line of credit. If you tell us within two business days after learning of the loss or theft of your access code, you can lose no more than $50 if someone used your access code without your permission. If you do NOT tell us within two business days after you learn of the loss or theft of your access code, and we can prove we could have stopped someone from using your access code without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. Limitations on Liability for Visa¨ Check Cards: Unless you have been grossly negligent or have engaged in fraud, you will not be liable for any unauthorized transactions that occur from your lost or stolen Visa¨ Check Card. This additional limit on liability does not apply to personal identification number (PIN)-based or PIN-less debit transactions not processed by the Visa¨ or Plus Network, including ATM transactions outside of the United States.
16. Contact Information. In the event of unauthorized transfer, or to report a stolen or lost Password, or to request information concerning electronic transactions on your account, or to notify us of a possible error on your account, call or write to:
a) Ameris Bank, Attn: Electronic Banking Dept, PO Box 105075, Atlanta, GA, 30348.
b) Phone 866-616-6020
c) Or, send us a secure message using Online Banking
17. Error Resolution. Call or write us at the number and address shown above as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
a) Tell us your name and account number (if any).
b) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
c) Tell us the dollar amount of the suspected error.
d) If you provide oral notice, you may be required to send in your complaint or question in writing within ten (10) business days.
We will determine whether an error occurred within ten (10) business days (twenty (20) business days for new accounts) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new accounts and foreign initiated or Point of Sale transfers) to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days (twenty (20) business days for new accounts) for the amount which you think is in error, so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. The extended time periods for new accounts apply to all electronic fund transfers that occur within the first thirty (30) days after the first deposit to the account is made, including those for foreign initiated or Point of Sale transactions. Visa's® cardholder protection policy requires that we provide provisional credit for losses from unauthorized Visa® Check Card use within five (5) business days of notification of the loss.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
19. Termination. You may terminate your use of Online Banking at any time by writing to us at the address listed at the bottom of this section or sending us a secure message using Online Banking Message Center. You must notify us at least ten (10) business days prior to the date on which you wish to have your Service terminated. We may require you put your request in writing. If you have scheduled payments with a transaction date within this ten (10) business day period, you also must separately cancel those payments. If we have not completed processing of your termination request and you have not otherwise canceled a payment, you will be responsible for payments with transaction dates during the ten (10) business days following our receipt of your written notice of termination. We may terminate your use of Online Banking, in whole or in part, at any time without prior notice. Termination will not affect your liability or obligations under this Agreement for transactions we have processed on your behalf.
- Ameris Bank, Attn: Electronic Banking Dept, PO Box 105075, Atlanta, GA, 30348.
20. Limitation of Liability. Except as provided in Section 9 hereof, or by law, we are not responsible for any loss, injury or damage, whether direct, indirect, punitive, special, general or consequential, caused by or related to Online Banking, the use thereof, or any other matter addressed in this Agreement.
21. Entire Agreement. This Agreement is the complete and exclusive agreement between you and us related to Online Banking and supplements any other agreement or disclosure related to your Accounts. In the event of a conflict between this Agreement and any other agreement or disclosure related to your Accounts or any statement by our employees or agents, this Agreement shall control.
22. Waivers. No delay or omission by us in exercising any rights or remedies hereunder shall impair such right or remedy or be construed as a waiver of any such right or remedy. Any single or partial exercise of a right or remedy shall not preclude further exercise therefore or the exercise of any other right or remedy. No waiver shall be valid unless in writing signed by us.
23. Assignment. You may not assign this Agreement to any other party. We may assign this Agreement or delegate any or all of our rights and responsibilities under this Agreement to any third parties.
24. Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of laws and principles.
25. Changes to this Agreement. We may change any of the terms and conditions of this Agreement at any time by posting same to Ameris Bank’s website at www.amerisbank.com. You agree that the said posting is notice of and receipt of the posted changes. If you do not agree to the change, you must cancel your access to Online Banking.
26. Order of Payment. Any payment orders made through Online Banking may be paid in any order we determine. However, our customary practice is to process transactions in the following order:
- Deposits and Credits.
- Obligated Debits such as cashed checks at any Ameris Bank teller line, in person savings/money market withdrawals, wires or Fed Withholding transactions (in order based on timestamp, but if timestamp is missing these debits are posted in order of lowest to highest amount).
- ATM/Debit Card Debits (in order based on timestamp).
- ACH/Electronic Debits (in order based on timestamp, but if timestamp is missing these debits are posted in order of lowest to highest amount).
- Checks (in order based on sequential check serial number, but if a serial number is missing, checks are processed in order of lowest to highest amount).
27. Notices to You. You agree we may provide any notice to you called for in this Agreement by either posting it to our web site, by e-mail to the e-mail address you provided us, or by mail to the street address you provided us, as the Bank may select. Notices sent to you will be effective when mailed or sent by E-mail or posted to our website, amerisbank.com.
28. Joint Subscribers. Where two or more persons subscribe to Online Banking for their joint Primary Checking Account, we are entitled to rely and act upon instructions from any one such subscriber.
Personal Online Bill Pay Service Disclosure
The Consumer Online Banking Disclosure (the “Agreement”) specifically governs your use of the Online Bill Payment Services in conjunction with the Consumer Online Banking Disclosure.
By enrolling for Online Bill Pay or using Online Bill Pay, you agree to the terms of this Attachment and the Consumer Online Banking Disclosure. Please read this Agreement carefully and keep a copy for your records. Online Bill Pay is an optional feature of Consumer Online Banking. In order to enroll for Online Bill Pay, you must first enroll for Consumer Online Banking. Online Bill Pay is a service that allows you to setup single or recurring payments to businesses and individuals.
29. Online Bill Pay Enrollment and Adding Accounts. Once you complete the Online Bill Pay application process the Bank will review your information. Until your application is processed you will not be able to schedule payments. If you choose to add a new account to fund payments the same process will be completed.
30. Accounts. Online Bill Pay may be used to schedule payments from Checking, Savings, and Money Market accounts.
31. Foreign Payees not Permitted. You can set up payments in U.S. dollars to individuals and businesses in the United States, including Guam, Puerto Rico, U.S. Virgin Islands, and international U.S. Military bases. Payments are not permitted to any international location not specifically listed above or in any non-U.S. currency.
32. Payees Permitted. Bill payments may be made to individuals, businesses, and government agencies (see section 34). Bill payments made to any entity blocked by action of the federal, state, or local government will not be processed, and you will be notified. Do not use Online Bill Pay to make payments to settle securities transactions.
33. Payments to Government Agencies. Bill payments may be made to government agencies. Bank and Bank’s affiliates have limited ability to research any bill payment made to government agencies because of strict adherence to the Consumer Privacy Act. Bank specifically will not be responsible for any late fees or penalties incurred for any payment scheduled via Online Bill Pay to any government agency. We strongly discourage the use of Online Bill Pay to make tax payments and any court-ordered payments. Under no conditions whatsoever will we be liable for any fines, late fees, or other damages resulting from your use of Online Bill Pay to schedule a tax payment or court-ordered payment.
34. Payee Setup. To set up payments to a new merchant/vendor/individual (“Payee”), use the Add Payee function to find and add the payee. If the payee populates in the drop-down as you are entering the information, select the payee and click add. If the requested new payee is not already listed, enter the entire name and select add and enter the required information. Once the new payee is entered, you can schedule payment to the new payee immediately. Be very careful when entering payee information and payee account information. We are not responsible for any late fees, finance charges, or other losses resulting from your entry of incorrect payee information or account information. From time to time payees will request use of new remittance address or electronic routing information. You are responsible for verifying each payee is set up correctly at the time of payment. To verify payee information prior to scheduling payment, select the payee and choose edit. In the Edit Payee Details screen you may edit any information that has changed and click Save Changes.
35 Method of Payment. Payments are remitted to payees by electronic methods where possible. Any remittance not made by electronic methods will be sent by paper check through the U.S. mail system. Payees who receive electronic payments are indicated on the payment scheduling screen. The bill pay provider regularly transitions payees to and from the electronic channel without notice to the customer, the Deliver By date will remain constant. See section 38 for details on debit processing time.
36 Expedited payments. The Ameris Bank Expedited Payments Service allows you to make a one-time immediate payment to your payee. This feature will transmit your payment, through Ameris Bank’s Bill Pay service, and makes it available to your payee faster than our free bill pay service’s expected delivery time. By sending this payment, you agree that 1.) All payments transmitted are final and cannot be reversed, 2.) you understand that you will be charged a one-time convenience fee as shown on screen at the time of payment, and 3.) you have read and agree to this, the Expedited Payments terms and conditions.
37. Payment Processing Days. Payments may be scheduled at any time and on any days including weekends and holidays, except any time in which the system is unavailable for maintenance. Payments scheduled prior to daily cutoff time Monday through Friday will be processed the same day. Daily cutoff time is 3:00 PM Central/4:00 PM Eastern. Payments scheduled after processing cutoff or on a weekend or Federal Holiday will be processed on the first banking day thereafter.
38. Payment Lead Time. The “Deliver By” date is the date that you enter for the payment to be delivered to the Payee. For payments made by electronic transmission, the payment amount will be debited from, or charged to the account that you designate on the scheduled Deliver By date. If the Deliver By date is a weekend or non-bank business day, then the Deliver By date will be the prior bank business day. Check payments will be mailed with sufficient lead time to ensure the payment is delivered to the Payee no later than the “Deliver By” date. As a result, Check payments may be received sooner than the scheduled Deliver By date. For payments made by paper check, the account you designate will be debited when the check is presented to us for payment which may occur before, on or after the scheduled Deliver By date. Some payees may require longer to process payments before the payment due date. Bank is not responsible for any late fees, finance charges, or other penalties if you do not allow suggested time for payment processing.
39. Payment Minimum and Maximum Amount. The maximum Online Bill Payment limit per transaction is $50,000.00 and the maximum Online Bill Payment limit per day is $50,000.00.
40. Payment Change or Stop Payment Before Processing. Payments scheduled for the current day may be cancelled or edited by you on-line without charge until the processing cutoff time listed above. You may also place a stop payment by calling, submitting through Online Banking or coming into a branch location. If you call, we may also require you to put your request in writing and send it to us within 14 days. If you place a stop payment with us three business days or more before payment is processed, we will be responsible for your losses or damages resulting from failure to stop payment. A Stop Payment fee may be assessed.
41. Stop Payments After Processing. Once a payment has been processed, you may call, enter a request through Online Banking or come to a branch and request a payment be stopped. We will attempt to stop the payment but are not responsible for any losses if we cannot stop the payment. You may be assessed a stop payment fee.
42. Future Payment Scheduling. A one-time future payment may be scheduled up to 364 days in advance. A recurring payment may be scheduled to repeat weekly, every two weeks, monthly, twice a month, every two months, every three months, every six months, or yearly. A recurring payment may be scheduled to occur indefinitely or with a specific end date.
43. Funds Availability. You authorize Bank to withdraw funds for any scheduled electronic bill payment from the selected funding account on the deliver by date. If an electronic payment is scheduled and funds are not available in the account selected, two additional attempts will be made to withdraw funds to cover the bill payment. In each attempt where there are not funds to cover the payment, an overdraft charge will be assessed. If there is an overdraft protection plan in place, payments may be made from an associated overdraft protection plan and applicable overdraft charges will be assessed. If after the third attempt to withdraw funds to cover the payment is unsuccessful, the account may be blocked for further bill payments and your Online Bill Pay service may be discontinued at our option. You may be notified by E-mail or mail if an account is blocked or Online Bill Pay service is discontinued. Payments made with paper checks, whether generated through bill pay or otherwise, are processed and posted to the funding account in the same fashion as any check written from the account. We reserve the right to impose a non-sufficient funds fee on any payment that exceeds account available balance. For more information about Ameris Bank overdrafts, how fees are incurred and how you can avoid them, go to Standard Overdraft Practices.
External Transfers Service Disclosure
The External Transfers service is a feature of Ameris Bank’s Consumer Online Banking. The service is offered by Ameris Bank to allow you to transfer funds between your personal Ameris Bank deposit accounts and certain deposit or investment accounts owned by you at another U.S. Financial Institution.
With the External Transfers service you can:
- Transfer Funds Inbound from an account owned by you at another U.S. Financial institution.
- Transfer Funds Outbound to an account owned by you at another U.S. Financial Institution.
44. Ameris Bank Account Types Eligible for External Transfers. Ameris Bank account types eligible for the External Transfers service include personal checking, savings and money market. Business accounts are not eligible. Other financial institutions may have restrictions regarding transfers into and out of various account types. Ameris Bank is not responsible for any costs or losses resulting from transfers not permitted by another financial institution. Please refer to your other financial institution’s terms and conditions related to incoming and outgoing transfers.
45. Types of Transfer Requests. There are three transfer types available for the External Transfers service.
a) a one-time transfer for earliest available processing
b) a scheduled one-time transfer for which processing shall be initiated at a later specified date
c) a scheduled series of transfers for which processing shall be initiated on the specific dates.
46. Daily Processing Deadlines. External transfers initiated until 7:00 p.m. ET on business days will be effective the same day. External transfers initiated after 7:00 p.m. ET will be effective on the second business day following the initiation. Weekends and Bank Holidays are excluded as business days. Ameris Bank is not responsible for any failure of another financial institution to respond in a timely manner.
47. External Transfer Fees. There is currently no fee for an External Transfer. Fees are reviewed periodically and are subject to change. You will be notified of any fee changes at least thirty (30) days prior to the change taking effect, as required by the Truth in Savings Act.
48. External Transfers Authorization and Remittance. You authorize Ameris Bank to validate account(s) established for this service and owned by you at other U.S. Financial institution(s). Some financial institutions may restrict accounts eligible for this service.
49. Outbound Transfers. You agree to have sufficient available funds in the designated Transfer From Account to cover all outbound transactions on the scheduled date. If the designated account does not have sufficient available funds on the scheduled date, we may elect not to initiate your transfer request.
50. Liability and Service Guarantee. Ameris Bank will incur no liability and any Service Guarantee will be voided if Ameris Bank is unable to complete any external transfer request initiated by you because of the existence of any one or more of the following circumstances:
a) If through no fault of Ameris Bank, the designated Transfer From Account does not contain sufficient funds to complete the transaction or the transaction would exceed the credit limit of your overdraft account;
b) The external transfer is not working properly and you know or have been advised by Ameris Bank about the malfunction before you execute the transaction;
c) Circumstances beyond control of Ameris Bank (such as, but not limited to, fire, flood, or interference from an outside force) prevent the proper execution of the transaction and Ameris Bank has taken reasonable precautions to avoid those circumstances.
d) Provided none of the foregoing exceptions are applicable, if Ameris Bank causes an incorrect amount of funds to be removed from your designated Transfer From Account or causes funds from your designated Transfer From Account to be directed to an account which does not comply with your Payment Instructions, Ameris Bank shall be responsible for returning the improperly transferred funds to your designated Transfer From Account, and for directing the proper funds to the correct designated Transfer To Account.
51. Limitation on Frequency and Amount of Transfers. Ameris Bank may, at our sole discretion, impose limits on the number and/or amount of money you can transfer through this External Transfer service.
52. Verification of High Dollar Transfers. In the event you initiate transfers which exceeds an amount we consider High Dollar, you will be required to verify your identity by entering a one-time security code. This code will be provided to you by phone call or text message using a phone number on record depending on your preference.
53. External Transfers Cancellation Requests. You may stop or edit any scheduled external transfer (including recurring funds transfers) by following the directions within the application. There is no charge for stopping a scheduled external transfer. Once Ameris Bank has begun processing a funds transfer it cannot be stopped or edited.
54. Your Liability for Unauthorized Transfers. If you tell us within two (2) Business Days after you discover your password or other means to access your Account has been lost or stolen, your liability is no more than $50.00 should someone access your Account without your permission. If you do not tell us within two (2) Business Days after you learn of such loss or theft, and we can prove we could have prevented the unauthorized use of your password or other means to access your Account if you had told us, you could be liable for as much as $500.00. If your monthly statement contains transfers you did not authorize, you must tell us at once. If you do not tell us within sixty (60) days after the statement was sent to you, you may lose any amount transferred without your authorization after the sixty (60) days if we can prove we could have stopped someone from taking the money had you told us in time. If a good reason (such as a long trip or hospital stay) prevented you from telling us, we may extend the period.
Revision Date: June 7, 2020